CaptureVaultSupport
Contact us
Write to contato@conhecendotudo.com.br. Tell us your device model, iOS version and what happened. Please don’t send screenshots with personal data; if you need to show the screen, hide anything private first.
Send an emailRequirements
- iPhone running iOS 27 or iPad running iPadOS 27.
- Photos access (limited access works).
- Apple Intelligence is optional: without it, the assistant shows ranked results and search uses local rules.
Common questions
My screenshots don’t show up
The app imports only what Photos marks as a screenshot. Check access in Settings > Privacy & Security > Photos > CaptureVault. With limited access, only the screenshots you shared come in; to share more, pick more photos in that same setting.
Text recognition is taking a while
Recognition runs on the device, in the background, and iOS decides when it can continue to save battery. With Low Power Mode on it waits. Keeping the app open for a few minutes speeds up the first pass over a large library.
The assistant doesn’t answer in words
Written answers use Apple Intelligence on the device. Without it, or in Manual Only mode, the assistant shows the most relevant captures in order, with their sources.
My captures aren’t in Spotlight or Siri
System discovery starts off. Turn it on in the app’s Privacy tab. Sensitive captures never appear there.
A capture shows as protected
The app hides the thumbnail when it detects passwords, keys, bank details or documents. You can reveal the content on the detail screen; it goes back to protected afterwards.
How do I export or delete my data?
In the Privacy tab: “Export Local Metadata” creates a JSON file, and “Erase All CaptureVault Data” erases the app’s captures, collections and settings. Your photos stay in Photos. What remains afterwards is described in the privacy policy.
I got a new device
The purchase stays with your Apple Account: download the app again from the App Store at no charge. The app database is excluded from backups: once you allow Photos access, the app imports your screenshots and reads their text again, but notes, labels and manual collections stay on the old device. Export to JSON before you switch to keep a copy.
I want a refund
App Store purchases are refunded by Apple. Request one at support.apple.com.
More information
- Privacy policy
- Terms of use
- Report a vulnerability: security.txt